We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, Live Chat and Emails.  You will be the first point of contact with our customers and first impressions count!  

Typical day in the life of a Customer Support Advisor:

• Being the first point of contact for all inbound customer contact  
• Answering and resolving Incoming telephone calls
• Managing company mailboxes (responding to email)
• Answering and responding to customer contact via Live Chat (full training given)
• Processing incoming post
• Composing letters to customers
• Updating records on the company database
• Scanning and filing of paperwork

Package for a Customer Support Advisor:

• Starting salary £20,600 rising to £21,500 per annum on successful completion of probation and training
• Hours (36.15) Monday-Friday between 9am-5pm
• Contract Permanent
• Location Selsey, West Sussex
• Target is an Employee Ownership trust - you will become a beneficiary after 12 months employment
• Annual bonus 
• Supportive & friendly team to help you develop in the role
• Contribution towards nursery fees 
• Pension
• Growing business with opportunity for career progression 
• Two Company paid volunteer days per year
• Employee Assistance Program  
• Perkbox employee discount scheme 
• Company paid social events throughout the year
• Birthday, work anniversary and Christmas gift vouchers 
• On site parking

What are we looking for?

• Someone who is passionate about delivering an excellent service in every customer interaction
• A friendly, confident telephone manner with a positive attitude and approach
• A great team player who enjoys interacting and supporting others  
• Excellent communication skills
• Excellent attention to detail 
• Self-motivation, resilience, and driven to exceed performance targets 
• Ability to work under pressure in a fast-paced environment

A bit about Target Professional Services

Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for 35 years. We became an Employee Ownership Trust (EOT) in 2022.  An EOT allows employees at every level of the business to benefit from being an 'owner' of the business.

Our company values - Respect, Passion, Integrity, and Innovation underpin everything we do.  Our culture is supportive and friendly with good opportunities for career progression and personal development.

Our Vision - "Everyone connected to their pensions and savings. Securely, confidently, globally" 

Our Mission - "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"