Customer Relations Executive
1 year Maternity Cover role

The Customer Relations Executive is responsible for ensuring that customer correspondence or problems are dealt with swiftly and efficiently. A desire to provide world-class customer service.

What will you be doing?

• Undertaking the investigation of tour complaints or feedback both positive and negative – submitted directly or through Reevoo or social media
• Making and receiving phone calls to/from customers and assisting them with any post-trip concerns
• Maintaining a high level First Contact Resolution
• Deal with complaints when received
• Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
• Administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
• Must be sympathetic and manage difficult customer situations.
• Responding promptly to customer's queries or needs
• Being flexible and willing to help out with any other area of the business as necessary.

What do you need

• Experience in working in a busy customer relations or service role
• Ability to multi task, prioritise workload and be organised
• Strong communication skills – written and verbal
• Good working knowledge of the Microsoft Office package
• Experience of relationship management with suppliers – desirble
• Previous travel industry experience – desirable

What on offer

• £24,500.00
• Hours 9 to 530pm Mon to Fri – 1 hour lunch
• Holiday 20 days (plus Bank/Public Holidays rises by one day per year to a maximum of 25 days
• Pension Scheme
• Private Healthcare
• Health Cash Plan
• Employee Assistance Programme (EAP)
• Staff Discount Scheme-Tours
• Flu Jabs Oct/Nov
• Season Ticket Loan
• Free Car Parking -Staff who live outside a 2 mile radius of the office receive free parking either on site or with Rushmoor Smartcard