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Customer Relations Executive

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Aldershot

First 4 Personnel (& Temp) Ltd

Contract

Up to £24500 per annum + Benefits

Customer Relations Executive
1 year Maternity Cover role

The Customer Relations Executive is responsible for ensuring that customer correspondence or problems are dealt with swiftly and efficiently. A desire to provide world-class customer service.

What will you be doing?

  • Undertaking the investigation of tour complaints or feedback both positive and negative – submitted directly or through Reevoo or social media
  • Making and receiving phone calls to/from customers and assisting them with any post-trip concerns
  • Maintaining a high level First Contact Resolution
  • Deal with complaints when received
  • Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
  • Administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
  • Must be sympathetic and manage difficult customer situations.
  • Responding promptly to customer's queries or needs
  • Being flexible and willing to help out with any other area of the business as necessary.

What do you need

  • Experience in working in a busy customer relations or service role
  • Ability to multi task, prioritise workload and be organised
  • Strong communication skills – written and verbal
  • Good working knowledge of the Microsoft Office package
  • Experience of relationship management with suppliers – desirble
  • Previous travel industry experience – desirable

What on offer

  • £24,500.00
  • Hours 9 to 530pm Mon to Fri – 1 hour lunch
  • Holiday 20 days (plus Bank/Public Holidays rises by one day per year to a maximum of 25 days
  • Pension Scheme
  • Private Healthcare
  • Health Cash Plan
  • Employee Assistance Programme (EAP)
  • Staff Discount Scheme-Tours
  • Flu Jabs Oct/Nov
  • Season Ticket Loan
  • Free Car Parking -Staff who live outside a 2 mile radius of the office receive free parking either on site or with Rushmoor Smartcard