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Customer Relations Executive

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Aldershot

First 4 Personnel (& Temp) Ltd

Contract

Up to £24500 per annum + Benefits

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Customer Relations Executive
1 year Maternity Cover role

The Customer Relations Executive is responsible for ensuring that customer correspondence or problems are dealt with swiftly and efficiently. A desire to provide world-class customer service.

What will you be doing?

  • Undertaking the investigation of tour complaints or feedback both positive and negative – submitted directly or through Reevoo or social media
  • Making and receiving phone calls to/from customers and assisting them with any post-trip concerns
  • Maintaining a high level First Contact Resolution
  • Deal with complaints when received
  • Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
  • Administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
  • Must be sympathetic and manage difficult customer situations.
  • Responding promptly to customer's queries or needs
  • Being flexible and willing to help out with any other area of the business as necessary.

What do you need

  • Experience in working in a busy customer relations or service role
  • Ability to multi task, prioritise workload and be organised
  • Strong communication skills – written and verbal
  • Good working knowledge of the Microsoft Office package
  • Experience of relationship management with suppliers – desirble
  • Previous travel industry experience – desirable

What on offer

  • £24,500.00
  • Hours 9 to 530pm Mon to Fri – 1 hour lunch
  • Holiday 20 days (plus Bank/Public Holidays rises by one day per year to a maximum of 25 days
  • Pension Scheme
  • Private Healthcare
  • Health Cash Plan
  • Employee Assistance Programme (EAP)
  • Staff Discount Scheme-Tours
  • Flu Jabs Oct/Nov
  • Season Ticket Loan
  • Free Car Parking -Staff who live outside a 2 mile radius of the office receive free parking either on site or with Rushmoor Smartcard

This ad has expired and can no longer be applied for, sorry

Jobs in these similar sectors might interest you..


You can start a new job search here