Maternity Cover 12 months

Strong customer service experience, good telephone manner? Available immediately to start a Fixed Term Contract for 12 months? Local to Farnborough? A Customer Relations Executive is required to support clients with their holidays and tours.

What will you be doing?

• Respond to emails, calls, and letters regarding issues with flight delays, tour issues, lost property, insurance claims and post trip concerns.
• Investigate issues with tours and feedback to clients
• Assisting customers with lost property claims or flight delay issues and insurance supporting documents where required.
• To actively monitor logs and complete tasks from other areas of the business that require Customer Relations' intervention or guidance.
• Careful administration of customer letters and e-mails, ensuring relevant files are kept up-to-date.
• Assisting with the preparation of monthly reports and complaints analysis if required.
• Using sound judgement to manage difficult customer situations.

What skills do you need?

• Good oral and written communication skills
• Good analytical skills with the ability to effectively problem solve
• Ability to multi-task through effective planning, prioritising and organising of workload
• Previous experience in a busy Customer Relations or Service role
• Good working knowledge of the Microsoft Office package

What's on offer?

• 12 month Fixed Term Contract
• £24,500 salary
• Hours 9 to 530pm Mon to Fri – 1 hour lunch
• Holiday 20 days (plus Bank/Public Holidays rises by one day per year to a maximum of 25 days
• Free Car Parking -Staff who live outside a 2 mile radius of the office receive free parking either on site or with Rushmoor Smartcard.

After probation:

• Pension Scheme
• Private Healthcare
• Health Cash Plan
• Employee Assistance Programme (EAP)
• Staff Discount Scheme-Tours
• Flu Jabs Oct/Nov
• Season Ticket Loan
• Childcare Vouchers
• Life Assurance