Messenger – Weybridge - £15k

The Mailroom/Porter Operative will perform a variety of tasks related to the mailroom function, and will flexibly and proactively respond to any client requirements as and when necessary.

Responsibilities
• The post holder will be professional at all times when dealing with clients and customers, proactively representing the client on site, promoting excellent customer service.
• Receiving, sorting and distributing incoming and outgoing mail.
• Dealing with enquiries from the client, both face to face and on the telephone.
• Logging special and recorded delivery items onto system.
• Booking and receipt of courier items.
• Processing of transit mail and tracking signature movements.
• Use of franking machine.
• Providing support and cover for porterage staff.
• Any ad-hoc duties as required.
• Be aware of the business continuity plan for the part of the business you work in.

Knowledge skills & experience
• Knowledge Mailroom operations, though training will be provided.
• Previous experience using franking and x ray scanning machines.
• Knowledge of UK & international mailing arrangements.
• Customer service and complaint handling.
• A high level of communication skills.
• Working accurately, under pressure, to tight deadlines.
• Have basic IT skills.
• Driving License (desirable)

Person
• A high level of communication skills.
• Working accurately, under pressure, to tight deadlines.
• Committed to the delivery of excellent customer service and be proactive.
• The ability liaise directly with client building users and action their requirements to agreed standards.
• Able to work under pressure.
• Able to make sound decisions when needed.
• A team player
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