Helpdesk Support
£23,000 - £25,000 + excellent benefits including parking, 21 days holiday, rising to 26.
Hindhead, Surrey

Due to high demand and promotions within the team, we are looking for another Helpdesk Support Engineer with good problem solving skills and experience of handling technical queries relating to web based technologies.

This is an exciting opportunity to work in a fast paced support and development environment with a dynamic ITIL software provider. You will take calls and emails from customers running ITIL Service Management software and provide the highest service and support to these customers, progressing calls, providing resolution to issues, sometimes customising the software for the customer or providing upgrade and working on small development projects.

This role will give you the opportunity to progress into a Senior Lead role within this team, with the further possibility of moving into either the Software Development Team or into the Professional Services side of the business.

Skills and experience of the Helpdesk Support team should include: Excellent communication skills, with experience of working on a technical support desk, and some of the following: JavaScript, SQL, HTML or CSS. Experience of logging product/development issues is essential (previous use of ITIL/ITSM systems preferred) as well as good time management skills. The chosen candidates will be primarily programming and are required to live in close commute to the Surrey office.

If you have exposure to Stored Procedures, Testing methodologies, Web Services or other programming languages (especially C# or .net) this would be extremely attractive.

Successful CVs will receive a response within 48 hoursWhen applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions:
Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.